NetApp - Logging a support ticket with CDW

Any issues we have with NetApp we need to log a support ticket with CDW. CDW will try and resolve the issue themselves, but it may get escalated to NetApp if they can't resolve

Email address - publicservices@uk.cdw.com

Telephone number - 02030695847

When i first logged a ticket the initial reply asked to provide the information below, so i would probably email this information when initially logging the ticket.

Raised User:

Raised User Telephone Number:

Raised User Email:

Make/Model:

Serial Number:

Fault:

Address the Equipment is installed/collected at/from:

Site Contact:

Contact Telephone Number:

Contact Email:

Site Access Hours:

Special requirements for site access:

Logs:

The logs field was populated with a link to a sharepoint site to upload any logs required.