Network User Termination process
*Upon receiving a Network User Termination form:
*Firstly respond to the ticket, informing the user who submitted it that it is being worked on:
*Check the final working day, search for the user in ADAC, and set to the correct date:
*Check the ticket to see what access is required to the user account, sometimes Line Managers want access to the users mailboxes and OneDrive.
*If there was any equipment to return we would reach out to the users line manager, and arrange return of the equipment, once returned these items also need to be deleted from ADAC, Intune and Entra
*Similarly if a line manager or another member of their team required access to the users mailbox, and or the OneDrive, we would find out who exactly needed access, grant the permission and add them to the users mailbox using Off premises exchange.
*For OneDrive we would also find out who needs the access, then we ask Support team to grant access for the named users.
*We ask that they let us know when they no longer need access to the mailbox and OneDrive so we can remove access and resolve the ticket when all the following steps have been completed.
*After confirmation from the Line Manager that they no longer need access to the users mailbox or OneDrive, when the Users final working day has passed, and their account is disabled, go back to ADAC and remove all the group memberships, aside from Domain Users.
*Once memberships have been removed, and the account has been deleted, update the ticket with a Private note, with a message to Dev team asking for the CodeTwo license to be removed.
*Then set the group to Development team and update the ticket, which sends it to Development team who will complete the process.
