Creating a New Network User
New User Creation
1. Log in to Exchange Admin Center with your On Prem account (~account)
2. Click the + icon and Create a new Office 365 mailbox
3. Enter the Users details from the submitted form including:
a. First Name: Fred
b. Last Name: Bloggs
c. To set their Organizational Unit (OU) click on browse, expand the "Lancaster City Council" branch, then select/click on "Users" within that branch and click "OK"
d. Name: Bloggs, Fred
e. User logon name: fbloggs@lancaster.gov.uk
f. Mailbox Type is "User Mailbox"
g. Set a new random password. This will be changed when releasing their account on their start date.
So as long as its secure you dont need to remember it.
h. Tick the "Require password change on next logon"
i. Click Save
4. Leave Exchange Admin Cener and log onto Jump 02.
5. Open Active Directory Administrative Center (ADAC)
6. Search for the user that you created in global search.
7. Double click on the user to bring up their details.
8. Add an expiry to their account if it is stated on the New User Request form.
9. Add details of Job title, Department, Company, Line Manager - Click edit and then search for their surname and add the line manager listed, and Office from details in the new user form.
10. Add their dsecription which is just their Job title again.
11. Add the memberships that are required for their job role. The best way to find what they will need is to find someone who has the same job as them and add the same permissions.
Find their line manager in teams and click on Organization. You can then see their current employees and find someone who has the same job role or a similar job role.
Then search for that user in AD and add the same permission accross to the new user. To add the permission click on add in the member of section. And then search for the permission to add. The key ones to have are "all internal users" "Domain Users" "User - W10 - OneDrive Redirection" & "Windows 10 Users". Councillors will have differnet permissions/ groups they need to be in. Mobile users will use a different Office 365 licnence to, instead of "Office 365 - Licence - Standard Users", they will use "Office 365 - Licence - Non-desktop Users"
12. Compare the permissions and set primary group to match the user you have copied from. If they dont have a primary group then leave it set as Domain Users.
13. When all information and memberships are set and added. Click OK to save all the changes you made.
14. Finally we need to email all the details from the network user form to "learning and development" "Recruitment" and "Finance System Support".
15. Update the ticket and requester that the user has been created and we need to wait for a signed ICT UA form and their start date to release the account details and reset the password.
16. File the ICT form when received.
17. When the user has started and got in contact to get their account details, release the details to them and reset their password. You can now close the call.
15a. The users may need a teams extension which is created by the support team. If this is needed, create a subtaks asking for a new teams extension for the user and assign it to the support team.