Self Service Password Reset

🔑 Need to reset your password?
If you’ve forgotten it, or if your account is locked after too many attempts, you can use the Self Service Password Reset (SSPR) tool. The steps below will guide you through the process from start to finish. Don’t worry — it looks long, but just follow the screenshots and you’ll be back in your account.

🔎 Quick Guide: Resetting Your Password

If you’re confident and just need the essentials, here’s the process in 3 steps:

1. Go to office.com

2. Choose Forgot my password and follow the prompts to verify your identity (via email or phone).

3. Enter a new password (make it memorable but secure) and log back in.

For detailed screenshots, follow the full step-by-step guide below.

📝 Detailed Guide: Resetting Your Password

Go to the following url: https://office.com
Click ‘Sign In’

Enter your username

You will then see either of the following depending on if your account has already been locked (entered incorrect password too many times) or you know you have forgotten your password. The procedure is the same in both cases.

This will take you to the webpage to allow you to recover your account and change your password.

Enter the CAPCHA in the box and click next.

Step 1: Click email to have a verification code sent to your assigned MFA email address.

Enter the code you have received via email and click Next.

Step 2: Enter your full authentication phone number and select your preference of text or phone call and click Next.

Now you have verified yourself as the account owner you are able to reset your password. Please ensure you use something memorable but secure. Use upper and lower case letters, numbers and special characters.

Once you have typed your new password and confirmed it, click Finish. You will get the following confirmation window and you can then log in as usual with your new credentials.

✅ Conclusion: You’ve now reset your password successfully. You can log back in with your new credentials straight away.
If you have any issues with this process or are unable to reset your password, please contact the ICT Service Desk for further help.